Vitafemina.hu General Terms and Conditions – Summary
1. Provider Information
Provider (Operator) Name:
The Nurturist Kft. – operator of the Vitafemina.hu online store and official reseller of Nutri Nature products.
Registered Office:
1084 Budapest, Víg utca 20, 3rd floor, door 7.
Company Registration Number:
01-09-425600 (registered at the Budapest Metropolitan Court, Company Registry).
Tax Number:
32466289-2-42.
Contact Details:
Email: info@vitafemina.hu (official customer-service address)
Phone: Not currently provided; communication is primarily electronic.
Hosting Provider:
(If the full Terms include the hosting provider’s name/address, it would be inserted here; otherwise this section is omitted.)
2. Description of Services
Vitafemina.hu is an online store offering vitamins and dietary supplements developed primarily for women. The Nurturist Kft. is the official distributor of Nutri Nature–brand products, guaranteeing their authenticity and quality. The web-shop’s goal is to deliver high-quality products that support women’s health and vitality via a convenient online ordering interface.
Product Presentation: Each item is listed with detailed descriptions, ingredients, and prices.
Ordering Process: Customers add items to a virtual cart, then enter the required data to place an order.
Informational Content: The site also hosts blog articles on women’s health that offer tips related to the products—but these are for informational purposes only and do not constitute medical advice.
Requirements: Internet access and a valid email address (for order confirmations).
3. Purchase and Contractual Terms
Purchases on Vitafemina.hu can be made electronically as a registered user or as a guest. The process is as follows:
Select Products & Cart:
Choose desired products, set quantities, and click “Add to Cart.”
Once all items are in the cart, proceed to checkout.
Enter Details:
At checkout, provide billing and shipping names/addresses, email, and phone number (for courier contact).
Choose payment and shipping methods.
Accept Terms:
Before finalizing, the customer must accept the General Terms and Conditions (“I accept the General Terms and Conditions”).
Without this acceptance, the order cannot be placed.
Submit Order:
Clicking “Place Order” constitutes an offer to conclude the contract and incurs payment obligation.
Confirmation:
The provider sends an automatic email confirming receipt (usually within minutes), listing order number, items, total, shipping address, etc.
Receipt of this confirmation constitutes acceptance of the offer and the contract is formed.
If no confirmation arrives within 48 hours, the customer is released from the offer.
Contract Nature:
The contract is recorded electronically (not on paper), in Hungarian.
Evidence of purchase can be shown later via order data (e.g., invoice).
4. Prices and Costs
All prices are in Hungarian forints (HUF), gross (including VAT).
Additional charges may include shipping fees and payment-method fees (e.g., cash-on-delivery surcharge).
Active promotions are valid for the stated period or while stocks last.
The provider reserves the right to correct or refuse orders with obviously incorrect prices (e.g., 0 Ft). In such cases the customer will be informed of the correct price and may choose whether to proceed.
5. Stock Information
The provider strives to keep stock levels up-to-date.
If an item is out of stock or cannot be procured in time, the customer will be notified and may be offered a substitute, wait, or cancel (with refund).
6. Age & Capacity
Only persons over 18 with full legal capacity may use the service.
By ordering, the customer declares they meet these conditions.
Minors must order through a legal representative.
7. Other Contractual Conditions
The provider may request additional information (e.g., phone contact for delivery) before fulfilling the order.
The contract remains in force until obligations (product delivery and payment) are fulfilled; certain clauses (warranty, data handling) persist afterward.
8. Payment Methods
Online Card Payment:
Instant payment via secure, encrypted gateway (e.g., Barion, SimplePay).
Visa, MasterCard, etc. accepted; successful payment immediately notifies the provider.
Bank Transfer in Advance:
Provider’s bank details and reference number given in confirmation email.
Shipment begins after funds clear (1–2 business days).
Cash-on-Delivery (COD):
Pay courier in cash or by card (if POS terminal available).
A COD fee may apply; the provider may restrict COD by order value or shipping method.
In all cases, an electronic invoice is issued (or printed copy included) showing The Nurturist Kft. details and VAT.
Failed payments may invalidate the order; a new order or alternate payment method is then required.
9. Shipping Terms
Domestic Delivery: Courier service (e.g., GLS, MPL) across Hungary.
Typically dispatched within 1–2 business days after confirmation; delivered in another 1–2 days (total 2–5 working days).
Shipping fee depends on weight/value or may be a flat rate (e.g., HUF 1 290–1 690), often waived over a threshold.
Pickup Points/Lockers: FoxPost, Posta Csomagpont, MOL/COOP, Packeta, etc.
Available 24/7; fees similar or lower than home delivery.
International Shipping: Possible by prior arrangement; subject to custom restrictions and individual terms.
Notifications:
Email notification on dispatch.
Courier may also send email/SMS.
Customer must ensure someone is available to receive.
Receipt & Inspection:
Inspect packaging on delivery.
If damaged, note it with the courier or refuse acceptance.
After acceptance, inspect contents; report any damage/missing items immediately.
Unclaimed COD Packages:
If a COD package is returned undelivered, the provider may charge incurred shipping costs to the customer or refuse future COD orders; non-acceptance by customer constitutes contract failure.
10. Right of Withdrawal
Consumers (private individuals) have the right to withdraw without reason under Government Decree 45/2014 (II. 26.). Key points:
14-Day Deadline:
From receipt of the last delivered item.
No justification required.
Notification:
Submit an unequivocal statement (e.g., email to info@vitafemina.hu or registered letter) including order number, product name, date of receipt, and clear withdrawal intent.
A model withdrawal form is available but not mandatory.
Return Shipping:
Within 14 days of notification.
Customer bears return costs; COD returns are not accepted.
Refund:
Within 14 days of compliant withdrawal, including shipping costs.
Refund by original payment method (card or bank transfer).
Product Condition:
Customer may handle products only to the extent necessary to establish nature, characteristics, and functioning (like in a physical store).
Beyond that, if value diminishes (e.g., tablets consumed, packaging damaged), the provider may deduct a proportional amount.
Exceptions:
Hygienic/health-protection products sealed for hygiene reasons (e.g., vitamins) cannot be returned if opened.
Perishable or customized items, unsealed audio/video/software, etc., also excluded.
Private-consumer withdrawal does not apply to business customers.
Summary:
Consumer notifies within 14 days, returns unopened goods within another 14 days; provider refunds price and shipping.
Keep the invoice/receipt; process details and withdrawal-form template are in the full T&C.
11. Warranty & Liability
Legal Warranty (Defect Liability):
Two-year period from delivery for statutory defects.
Within six months, the burden of proof lies with the provider; afterward the customer must prove the defect existed at delivery.
Remedies: repair or replacement; if neither is possible or disproportionate cost, price reduction or contract rescission.
Manufacturer’s Warranty:
Two-year period from placing on the market; only repair or replacement.
Consumer may choose either legal warranty (with the provider) or product warranty (with manufacturer), but not both simultaneously.
Guarantee (Voluntary):
No statutory guarantee for vitamins/supplements; only warranties the manufacturer may offer (e.g., satisfaction guarantees) are passed on but not assumed by the provider.
Complaints Handling:
Complaints submitted in writing (preferably email) to info@vitafemina.hu.
Provider investigates and responds substantively within 30 days.
If unresolved, consumer may turn to:
Mediation Board: e.g., Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99; +36-1-488-2131; bekelteto.testulet@bkik.hu).
Consumer Protection Authority: District office’s consumer-protection division.
Court: Provider’s seat (Budapest) or consumer’s residence.
Online Dispute Resolution (ODR): EU platform at http://ec.europa.eu/odr.
The provider holds a “Consumer-Friendly” certification, confirming T&C compliance with consumer-protection laws.
12. Data Protection
The Nurturist Kft. is the data controller. The Privacy Policy (on the “Data Protection” page) details data collection, use, and protection. Highlights:
Data Collected: Name, billing/shipping address, email, phone; password if registered; cookies for session/cart. Card data never stored—only the result of the transaction.
Purpose: Order processing, invoicing, communication. Marketing emails only with explicit consent.
Legal Basis: Contract performance and legal obligation. Marketing on consent.
Data Sharing: With couriers (shipment), payment providers (payment), accounting systems—under GDPR-compliant processor agreements.
Security: SSL encryption (HTTPS), internal access controls.
Retention: Invoice data retained for 8 years per accounting law; user accounts until deletion; newsletter data until unsubscribe.
User Rights: Information, access, rectification, erasure, restriction, portability, objection. Exercise via info@vitafemina.hu; provider replies within one month.
Incidents: Any data breach is managed and reported to the National Authority (NAIH) and affected users if risk arises.
NAIH Supervision: Users may lodge complaints with NAIH (1055 Budapest, Falk Miksa u. 9–11; www.naih.hu) or seek judicial remedy.
13. Other Key Provisions
Limitation of Liability: No liability for indirect damages or health decisions based on site content; products are not medicines and do not replace medical treatment or a balanced diet.
Copyright & Trademarks: All site content is the property of The Nurturist Kft. or used with permission; unauthorized copying or commercial use is prohibited. Vitafemina and its logo may be trademark-protected.
Modification of T&C: The provider may unilaterally amend the T&C; changes take effect upon publication and apply only to subsequent orders. Significant changes may be communicated to registered users.
Force Majeure: The provider is not liable for unavoidable external events (e.g., natural disasters, strikes); obligations are suspended for the duration.
Governing Law & Jurisdiction: Hungarian law applies. Unresolved matters follow the Civil Code (2013 V Act), Electronic Commerce Act (2001 CVIII), Consumer Protection Decree (45/2014 II. 26). Disputes are primarily settled amicably; if not, the court at the provider’s seat or consumer’s residence has jurisdiction.
Severability: If any clause is invalid, the remainder remains in force. The invalid provision is replaced by the applicable law or mutual agreement.
Communication: Official communications are in writing, mainly by email. Customers must provide and monitor a valid email address. Written email communications are binding.
Miscellaneous: No alcohol products are sold; general e-commerce disclaimers (e.g., “alcohol-sales policy” on login) are generic system text and not applicable unless such items are introduced.
Key Takeaways
14-Day Withdrawal: Only for unopened products; opened supplements are non-returnable for hygiene reasons.
Withdrawal Right: Only for private consumers, not business buyers.
Unclaimed COD: May incur extra charges or future COD restrictions.
Product Use: Supplements are not medicines; effects vary by individual.
Data Protection: Personal data are used only for order fulfillment and legal obligations, not sold for marketing.
This summary covers the essential points of Vitafemina.hu’s General Terms and Conditions. For full details and exact wording, please consult the complete T&C and the Privacy Policy on the website.
